This Managed Services Agreement (the “Agreement”) is entered into on the date of acceptance by the Client and Harrison Ward Technology (the “Company”), and is effective as of the date of acceptance.
- Services. The Company shall provide the Client with the following managed services:
- Remote monitoring and management of the Client’s IT infrastructure, including servers, network devices, and endpoints.
- Patch management and software updates to keep the Client’s IT infrastructure up to date and secure.
- Regular backups and disaster recovery planning to ensure the Client’s data is protected.
- 24/7 Help Desk support to provide assistance with IT issues as they arise.
- Proactive maintenance and optimization of the Client’s IT infrastructure to improve performance and reduce downtime.
- Security assessments and threat monitoring to identify and mitigate potential security risks.
- Term. The term of this Agreement shall be one year, beginning on the date of acceptance, and shall automatically renew for successive one-year terms unless either party gives written notice of termination at least 30 days prior to the end of the then-current term.
- Fees. The Client shall pay the Company a monthly fee for the managed services provided under this Agreement. The fee shall be determined based on the number and type of devices and services covered under the Agreement. The Client shall also be responsible for any additional costs incurred for services outside of the scope of this Agreement.
- Change Control. Any changes to the services provided under this Agreement must be made in writing and agreed upon by both parties.
- Confidentiality. The Company shall keep all information and data provided by the Client confidential and shall not disclose such information to any third parties without the Client’s prior written consent.
- Representations and Warranties. The Company represents and warrants that it has the necessary expertise and experience to provide the managed services described in this Agreement, and that it shall perform the services in a professional and timely manner.
- Limitation of Liability. The Company shall not be liable for any damages resulting from the failure of the managed services provided under this Agreement unless such failure is the result of the Company’s gross negligence or willful misconduct.
- Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of [insert State here].
- Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings, whether oral or written.
- Acceptance. This Agreement shall be binding on the Client upon acceptance by the Client.