A voicemail box checked Monday is not an emergency line. How to define emergencies, build a fair on-call rotation, and test the whole chain at 2am.
My mentor showed off his brand new toaster and used it wrong in the most instructive way possible. What one perfectly toasted half of a slice of bread taught me about new tools at work.
Devices, logins, schedules, and screen rules. Ninety minutes of setup before the first day that buys back an entire weekend, every year.
A client asked a great question: who actually owns the servers when an MSP manages them? Here is the layered answer, and what to ask before you sign anything.
Admin rights fix the friction developers feel, and hand a phishing email the keys to the whole machine if it goes wrong. Here is a fix that solves both.
Three CMMC levels, plain English. What Level 1, 2, and 3 each require, which one small defense suppliers actually need, and what the Phase II suspension changed.
Codes, passkeys, and hardware keys all get called MFA. They are not equal. Here is the plain-English ranking and what to use where.
A YubiKey is a small physical key that makes your accounts nearly phishing-proof. Here is what it is, how it works, and where to use it first.
The processes that should stay human: crisis communication, hiring decisions, accountability, regulated advice, and irreversible calls. How to tell the difference.
Backing up machines that rarely visit the office. Why sync is not backup, big files on bad connections, and how to verify remote machines are covered.