Hourly Rate – the standard hourly rate for Harrison Ward Technology is $275.00 USD per hour billed in 15-minute increments. There is a 2-hour minimum for new customers which must be paid prior to scheduling an appointment. This rate applies Monday through Friday 9:00 AM until 4:00 PM, Central time. Any work performed is billable work. Emergency Support, after hours (6:01 PM – 8:59 AM Monday to Friday, Central time) and Weekend (6:01 PM Friday – 8:59 AM Monday, Central time), or on US Holidays will be billed at $425 USD per hour with a 1-hour minimum and 30 minute-increments thereafter.
Invoicing – Harrison Ward Technology invoices all software and services are billing is done in advance per month. All billable services are charged in monthly instruments of the prior month in the first week of the next month. Any service or projects quoted greater than $1,000 will be invoiced 50% down, and 50% on completion of service. Invoices are due upon receipt, and there will be a 15% late charge for any invoices remaining unpaid after 14 days. All projects less than $1,000 will be considered Time & Material and are payable in advance.
Eletronic Communications – Harrison Ward Technology will utilize electronic communications and invoicing. A physical or monthly paper invoice may be requested, and a $25 administrative fee will be applied per instance.
Primary Point of Contact – It is the client’s responsibility to notify Harrison Ward Technology of any change in the Primary Point of Contact. At onboarding a single individual will be identified as the Primary Point of Contact and can be changed at any time.
Work Provided – Work provided may or may not be performed by Harrison Ward personally. Harrison Ward Technology has trusted subcontractors to help with specific types of work. By purchasing time, you agree to potentially work with an associate of Harrison Ward Technology. This will more than likely expedite the appointment availability.
Services Rendered – Services may be provided by Harrison Ward Technology employees OR a subcontractor for the sake of scheduling expediency and expertise. If a subcontractor is introduced, we will try our best to happen prior to the appointment time, but this may not be avoidable in case of an emergency.
Artificial Intelligence: We may use advanced Artificial Intelligence technology to generate certain content and other items to enhance our services and offerings.
Travel – Travel outside of DFW Metroplex (30 miles from DFW Airport [2400 Aviation Dr, DFW Airport, TX 75261]) is charged at half hourly rate for travel time and any travel requiring an overnight will have an additional fee of $500 a day per employee, fee covers expenses related to travel (Flight / Car, Hotel, & Meals).
Missed Appointments – In the event a scheduled appointment is missed without prior notification at least 60 minutes before the appointment time via phone call or email, one-half of the scheduled time (30 minute minimum) will be deducted from purchased time.
Recording – Harrison Ward Technology does allow recording of any kind (e.g., video, screen, audio) of support sessions. It is your session, and you can do what you want with it.
Quotes – Harrison Ward Technology will provide quotes upon request for all billable work or services. All quotes are good for 30 days.
Payment – Remaining balance of project will be billed via our billing system at the time of completion.
Expenses – All expenses are charged at realized rate plus an additional 15% administrative fee
Prices – Prices are subject to change; Harrison Ward Technology will do our best to keep our prices competitive in the market and are transparent as much as we can. 60-day notice will be given of any price changes prior to them being implemented.
Outstanding Balances – If there are any balances outstanding for more than 30 days, no additional work will be performed until the existing balance is made current.
Any outstanding invoice 60+ days overdue all software and service being disconnected and a potential $5,000 reactivation fee. Any outstanding invoice 90+ days overdue will be sent to collection and to continuing service will require reonboarding and treated as a new client.
Warranty – Due to the nature of the work that we perform, there is no warranty on hourly work. Each hour that we work is billable regardless of the outcome of said work. While we will make recommendations on the level of effort required to implement a solution or fix an issue, it is up to you to let us know if there is a cap on the number of hours we spend per engagement. Harrison Ward Technology will do our “best-effort” to meet and exceed our client expectations but there are many factors outside of our control.
Term – All software is a min of 1 year term, 60-day notice required to terminate prior to yearly term renewal. All services are on a quarter term (3 months) and auto renew coordinated with yearly quarters (Jan, April, July, October), 4-month notice required to terminate. Prorated term at start of service.
Team Attire – Harrison Ward Technology onsite team attire will be a company branded solid polo, jeans, and closed toe soft soul shoes. More professional attire may be requested to comply with your preferences or business standards at a cost of one additional billable hour a day.
Shipping – Harrison Ward Technology will utilize a common carrier or direct shipping from supplier when an option. Shipping charges are treated as an expense and billed as so.
Out of Support Hardware or Software – Any hardware or software out of manufacturer support will have a 100% upcharge for all support hours. Harrison Ward Technology Any hardware or software more than 3 years out of support
Force Majeure – Neither party shall be liable for any failure of or delay in performance of its obligations under this Agreement to the extent such failure or delay is due to circumstances beyond its reasonable control, including, without limitation, acts of God, acts of a public enemy, pandemics, fires, floods, wars, civil disturbances, sabotage, accidents, insurrections, terrorism, blockades, embargoes, storms, explosions, labor disputes (whether or not the employees’ demands are reasonable and within the party’s power to satisfy), acts of any governmental body, failure or delay of third parties or governmental bodies from whom approvals, authorizations, licenses, franchises or permits must be obtained, or inability to obtain labor, materials, equipment, or transportation or illness of MSP’s technical staff (collectively referred to herein as “Force Majeure”). Each party shall use reasonable efforts to minimize the duration and consequences of any failure of or delay in performance resulting from a Force Majeure event.
Termination – Either party may terminate services at any time by notifying the other party in writing or via email. Any hours worked prior to termination are still considered billable hours and will be billed in 72 hours and due immediately.